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TERMS & CONDITIONS
CUSTOMER CARE
Customer Care
At LuArt, customer satisfaction is our top priority. We are committed to providing a safe, reliable, and enjoyable shopping experience for every customer. Our team works hard to ensure that all products meet quality standards and that every order is handled with care and attention.
If you have any questions regarding our products, orders, shipping, returns, or payment methods, our customer support team is here to help. We strive to respond to all inquiries as quickly as possible and provide clear, helpful solutions to any concerns you may have.
We believe that excellent customer service is the foundation of a successful business. That's why we are dedicated to maintaining transparency, reliability, and open communication with our customers at every stage of their shopping journey.
How to Contact Us
For assistance, please contact our support team through any of the following channels:
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Email: lpepedu@gmail.com
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WhatsApp: +55 21 99640-7240
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Contact Form: Available on our website
Response Time
Our customer support team typically responds within 24 to 48 business hours. During periods of high demand, response times may be slightly longer, but we will always do our best to assist you as quickly as possible.
Thank you for choosing LuArt. We appreciate your trust and look forward to serving you.
PRIVACY & SAFETY
Privacy & Safety Policy
At LuArt, we value your privacy and are committed to protecting your personal information. This Privacy & Safety Policy explains how we collect, use, store, and safeguard the information you provide when using our website and services.
Information We Collect
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal information such as:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment information
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Order history
We only collect the information necessary to process your orders, improve our services, and provide customer support.
How We Use Your Information
Your personal information may be used to:
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Process and fulfill your orders
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Provide order updates and shipping notifications
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Respond to customer service inquiries
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Improve our website and shopping experience
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Send promotional offers and newsletters (only if you choose to receive them)
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Prevent fraud and enhance website security
Payment Security
All payments are processed through trusted third-party payment providers that use secure encryption technology to protect your financial information. LuArt does not store your complete credit card details on our servers.
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While no online system can guarantee absolute security, we continuously work to maintain the highest standards of data protection.
Sharing Information
We do not sell, rent, or trade your personal information to third parties. Information may only be shared with trusted service providers involved in order fulfillment, payment processing, shipping, or legal compliance requirements.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.
Marketing Communications
If you subscribe to our mailing list, we may send promotional emails, special offers, and updates. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Customer Contact
After a successful purchase, we may contact you regarding:
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Order confirmations
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Shipping updates
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Delivery notifications
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Customer service requests
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Product reviews and feedback requests
Your Rights
You have the right to:
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Access your personal information
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Request corrections to inaccurate information
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Request deletion of your data where permitted by law
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Withdraw consent for marketing communications
Contact Us
If you have any questions regarding this Privacy & Safety Policy or how your data is handled, please contact us:
Email: lpepedu@gmail.com
WhatsApp: +55 21 99640-7240
Thank you for trusting LuArt. We are committed to protecting your privacy and providing a safe and secure shopping experience.